Support
How can we help?
A real person reads every message, usually within a day. Most answers are a minute away on this page.
Read the docs
Everything Bloks does, in the order you will meet it.
Open the docsReport a bug
Tell us what you did, what you expected, and what happened. A screenshot helps more than a long description.
Open an issue on GitHubReport a security issue
Please keep it out of public issues. It is read the same day.
security@bloks.devSend us a message
A question, an idea, or something that is not quite right. A person writes back.
Write to us
Contact and feedback
Write to a person, not a queue.
Ask anything, tell us what is broken, or tell us what you wish Bloks did. Every message is read by the people who make Bloks.
- Usually within a day. Often sooner.
- Replies come to your email. Nothing to sign up for.
- Rather use email? support@bloks.dev reaches the same inbox.
- Rather talk it through? The Bloks Discord is where people using Bloks help each other.
Thanks, it's on its way.
A person will read it and write back to you by email.
Common fixes
The ones people ask about most.
The app says Bloks is not reachable
The window talks to a small server that runs with the app. Quit Bloks fully (Cmd Q on a Mac) and open it again. If you run from source, pnpm dev:server starts it by hand. Nothing is lost either way: your conversations live on disk.
My agent says its engine is not installed
The agent is set to a coding agent that is not on this machine yet. Install it from Settings, Engines, or open the agent's settings and pick a different engine. Engines that use a pasted key need no install.
My phone cannot find my machine
Both need to be on the same network. On your machine, open Settings, Phone and devices and press Pair a phone, restarting Bloks if it asks; then on the iPhone tap Scan the code, or type the six digit code and the address shown under it. A phone that was paired before finds a Mac again by itself when its address or port changes. If it still fails, the network may keep devices apart from each other; hotel and office wifi often does.
An agent is stuck working
Open the conversation and stop the turn; the agent halts cleanly and the chat keeps what happened. If the whole app misbehaves, quitting and reopening never loses anything.
Where exactly is my data?
In one folder per workspace: ~/.bloks for Personal, and a folder of its own for each of the others (on a Mac, in ~/Library/Application Support/Bloks/workspaces). Each holds that workspace's agents, conversations, memory, keys and settings. Back them up with everything else you back up. Delete one and that workspace starts from zero.
Quick answers
Is the desktop app really free?
Yes. No limit on agents, no expiry, and it is not a trial. You bring the AI you already have. The paid plans pay for what we run: the relay that reaches your machine from anywhere, and Bloks AI if you would rather not bring your own. Never for features held back from the app.
Which engines work?
Claude Code, Codex, Gemini CLI, OpenCode, Grok CLI and Antigravity when installed; Gemini, Grok, Kimi, Llama, DeepSeek, Mistral and Groq with a key; OpenRouter by signing in; and Ollama for models on your own machine. The docs cover each one.
Is there an iPhone app?
Yes, on the App Store. It pairs with Bloks on your machine over your own network. Reaching your machine from anywhere else is Bloks Cloud.